1.
THE
NEW ONLINE
HELP CENTER DATABASE (temporary offline):
This is the main
online
Help Center for ANY questions to be received and processed by our
technical support team for any of the WILDLIFEPRO products.
Immediately, your question is posted online and we are notified
instantly that you are seeking help. All answers are posted
here within 24 hours, are archived for future reference and are
fully searchable at anytime via your browser. It is the most
advanced and updated knowledge base for all of our offerings and
it is completely FREE for all parties using or interested in using
any of our software products and solutions.
2. THE WILDLIFEPRO F.A.Q.s:
This
area is the place for all frequently asked questions that we receive. If you are not familiar with any of the WILDLIFEPRO products or Infosoft Corporation, we recommend that you visit our FAQs for complete details on our organization and our offerings.
3. THE WILDLIFEPRO MANUALS:
You will find here several new white papers and references which relate to the use of our
software products:
The
WILDLIFEPRO QUICK REFERENCE GUIDES (IN ACROBAT PDF FORMAT):
DOWNLOAD THE "QUICK GUIDE"
FOR THE WILDLIFEPRO LITE SERIES
DOWNLOAD
THE "DAILY TASKS" GUIDE FOR THE COMPANION SERIES
DOWNLOAD
THE "INVOICE CODES" GUIDE FOR THE COMPANION SERIES
DOWNLOAD
THE "SCHEDULING TASKS" GUIDE FOR THE COMPANION SERIES
4. THE INFOSOFT CORPORATION TECHNICAL SUPPORT SERVICES:
| Support Services |
Availability |
US Clients |
Canadian Clients |
LEVEL 1
Online Help Center (24-Hour Response Time Max.) |
9
am to 6 pm
(EST. Time)
|
FREE !!! |
FREE !!! |
LEVEL 2
"No Rush" Tech Support (Scheduled at least 1 week in advance) |
9 am to 6 pm
(EST. Time)
|
USD
$ 100 per Hour |
CAD
$ 130 per Hour |
LEVEL 3
Priority Tech Support (1 to 5 Business Day Response) |
9
am to 6 pm
(EST. Time)
|
USD
$ 150 per Hour |
CAD
$ 195 per Hour |
LEVEL 4
Emergency Tech Support (Same Day or Night Immediate Critical Response) |
24/7/365
|
USD
$ 200 per Hour |
CAD
$ 260 per Hour |
| |
|
|
|
REMOTE TRAINING
Provided via phone and/or IP-based remote software |
9 am to 6
pm
(EST. Time)
|
USD
$ 100 per Hour |
CAD
$ 130 per Hour |
CUSTOMIZATIONS
by Fully Authorized Expert-Level Infosoft Corp. Engineer ONLY (Scheduled at least 1 week in advance) |
9 am to 6
pm
(EST. Time)
|
USD
$ 100 per Hour |
CAD
$ 130 per Hour |
SOFTWARE
RE-ISSUANCE
Via Internet Download |
24 Hour Turnaround
|
USD
$ 50 |
CAD
$ 65 |
SOFTWARE
RE-ISSUANCE
Via Shipping of New Software on CD |
24 Hour Turnaround
|
USD
$ 100 |
CAD
$ 130 |
DATA CONVERSION SERVICES
Our team can help you export data from your old system and import this available information into our open technology. |
24 to 72 Hour
Turnaround
|
USD
$ 100 per Hour
Free Estimate
|
CAD
$ 130 per Hour
Free Estimate
|
OFFICIAL CHANGE OF COMPANY NAME & ID
Re-Issuance of new high-resolution
Logos and thorough update of new corporate identity in the
previously-issued Wildlifepro Software |
Scheduled
Tech Support
|
USD $ 250
(For Single-User WP)
USD $ 500
(For
Multi-User WP)
|
USD $ 325
(For Single-User WP)
USD $ 650
(For
Multi-User WP) |
CANCELLATION OF ANY
LEGAL ORDER
NO exception will be made !!! Thank you. |
-
|
USD
$ 100 |
CAD
$ 130 |
OFF-SITE AND ON-SITE TECHNICAL SUPPORT TIME IS BILLABLE BY 15 MINUTE INCREMENT AS PER THE ABOVE SCHEDULE.
Additional
On-Site Support: Any on-site travel to any location in the United
States and in Canada will also be billed per engineer and per the
hour as per the above schedule. This excludes Travel Time (only
for US clients). HALF of all Hotel / Lodging expenses are also the
client's financial responsibility and are due within 30 days of
on-site assistance.
(Please note that INFOSOFT CORPORATION offers already this On-Site
Support for Training and Customization purposes at NO CHARGE to
all clients of the WILDLIFEPRO Lite Series (Lite Platinum only),
Standard Series, and Enterprise Series as we implement any of these
software at your location directly and come to train you when you
first purchase our technology.)
5. THE "ONE STEP UP" UPGRADE PROGRAM:
If
you are an existing end-user of WILDLIFEPRO and wish to upgrade
to either the most recent version of your specific software OR to
the "next version up" in our product line, you will be
eligible to a 20% DISCOUNT off the published retail price
of the software to be purchased. Please click
here if you wish to contact us to upgrade your software.
6.
HANDY BACK-UP: THE BEST WAY TO
BACK-UP WILDLIFEPRO !!!:
